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Returns

You can return the products you want from your order within 15 calendar days from the day you receive your purchase and we will issue you a refund.

→ What happens if the product is defective or does not match the purchased reference?

Then we will take care of the entire process. We will collect the products and proceed to manage the incident. Contact our customer service team at hello@ombucosmetics.com within 24-48 hours of receiving your order and we will detail how to make the return in a very simple way.

→ Have you changed your mind about your order?

If you have changed your mind about your order, you will have to take care of sending it to us. The products to be returned must be in the same condition in which they were received; unopened and with the original packaging and box. Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund has been processed. We will refund the entire purchase except shipping costs. Send an email to hello@ombucosmetics.com, our customer service team will guide you on how to do it.