Visit the Shipping section

Visit the Shipping section

As soon as your order leaves our logistics center, you will receive a shipping confirmation email.

You can track your shipment using the link you will find in the email. You can also track it using the SMS that our logistics company will send you. If you do not receive the tracking, you can request it directly from us at hello@ombucosmetics.com

We recommend that you check the address indicated when placing your orders to ensure that the information is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost.

If you detect any incorrect information, please contact nosotr@sa hello@ombucosmetics.com as soon as possible.

A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox.

After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If you are also absent during the second delivery, the order will remain at the branch in your area so that you can pick it up at the agency.

If for some reason they have not been able to contact you to arrange delivery, you can write to us at hello@ombucosmetics.com so that we can provide you with contact information or help as necessary.

INCI is the abbreviation for International Nomenclature Cosmetic Ingredient. Which in Spanish means: International Nomenclature of Cosmetic Ingredients.

INCI is the universal language for listing the ingredients of a cosmetic product.

Seasonal is seasonal in English. Seasonal describes phenomena that occur with or depend on a season or seasons.

Our entire production process is maximally respectful of the environment, without forcing the cycles of nature in any way. This is the reason why some of our cosmetics are available only in their season.

Phenoxyethanol is a preservative used in some cosmetics to preserve the quality of products and ensure consumer safety by preventing the proliferation of microbes. It is approved for use throughout the world.

You can return the products you want from your order within 15 calendar days from the day you receive your purchase and we will issue you your refund.

Our goal is always to make sure our customers love our products, but if you need to return an order or product, we are happy to help.

Simply email us at hello@ombucosmetics.com and we will guide you through the process.

Then we will take care of the entire process. We will collect the products and proceed to manage the incident.

Contact our customer service team at hello@ombucosmetics.com within 24-48 hours of receiving your order and we will detail how to make the return in a very simple way.

If you have changed your mind about your order, you will have to take care of sending it to us. The products to be returned must be in the same condition in which they were received; unopened and with the original packaging and box.

Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund has been processed.

If you have any questions, comments or queries, do not hesitate to contact us through our contact page or directly at hello@ombucosmetics.com

We will be happy to help you.