Shipping

→ How can I track my shipment?

As soon as your order leaves our logistics center, you will receive a shipping confirmation email. You can track your shipment using the link you will find in the email. You can also track it using the SMS that our logistics company will send you. If you do not receive the tracking, you can request it directly from us at hello@ombucosmetics.com

→ What happens if my delivery address is incorrect?

We recommend that you check the address indicated when placing your orders to ensure that the information is correct and complete, since it is not possible to change the address once the shipment has already been made without generating an additional shipping cost. If you detect any incorrect information, please contact nosotr@sa hello@ombucosmetics.com as soon as possible.

→ What to do if I am absent on the day of delivery?

A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox.

After this first delivery attempt, the delegation that distributes your area will try to contact you to arrange a second delivery. If you are also absent during the second delivery, the order will remain at the branch in your area so that you can pick it up at the agency.

If for some reason they have not been able to contact you to arrange delivery, you can write to us at hello@ombucosmetics.com so that we can provide you with contact information or help as necessary.