Gift cards
If you want to give a gift we have the perfect solution for you. You will only have to choose the amount of the gift card.
Add the card to your cart and, after making the payment, you will receive an email with the gift card that you can send to the person you want.
They can be used once or several times until the total amount is used up. Gift cards are not compatible with other promotions or discounts.
In all our products, we pursue a perfect balance between science and nature. Each formula is carefully designed, using only active ingredients with proven effectiveness, which translates into personalized solutions to achieve exceptional results. We collaborate closely with certified suppliers, closely supervising every stage, from cultivation to production of the final product, ensuring that each ingredient meets our rigorous quality standards.
Made in Spain:
At Ombú, we manufacture all our products in Spain. We have our own laboratory where we design, produce and export globally.
Commitment to Animal Ethics - Cruelty Free and Vegan:
We comply with European regulations (REGULATION (EC) No 1223/2009) by not testing on animals. Additionally, we ensure that our raw material suppliers share this ethical commitment. Our products are 100% free of ingredients of animal origin.
At Ombú Cosmetics we give you free shipping costs for all orders you place with an amount greater than 20 Euros.
Canary Islands - €3.95. Free shipping from €20
Peninsula - Delivery in 24-48 business hours.
Balearic Islands (Mallorca) - Delivery in 48-72 business hours.
Balearic Islands (other islands) - Delivery in 72-96 business hours.
Canary Islands (Gran Canaria and Tenerife) - Delivery in 24-48 business hours.
Canary Islands (other islands) - Delivery in 72-96 business hours.
..OMBU SEASONAL COSMETICS
As soon as your order leaves our logistics center, you will receive a shipping confirmation email. You can track your shipment using the link you will find in the email. You can also track it using the SMS that our logistics company will send you. If you do not receive the tracking, you can request it directly from us at hello@ombucosmetics.com
A first delivery will be made to the indicated shipping address and if you are absent at the time of delivery, the courier will try to leave a notice in the mailbox.
If for some reason they have not been able to contact you to arrange delivery, you can write to us at hello@ombucosmetics.com so that we can provide you with contact information or help as necessary.
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You can return the products you want from your order within 15 calendar days from the day you receive your purchase and we will issue you a refund.
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What happens if the product is defective or does not match the purchased reference?
Then we will take care of the entire process. We will collect the products and proceed to manage the incident. Contact our customer service team at hello@ombucosmetics.com within 24-48 hours of receiving your order and we will detail how to make the return in a very simple way.
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Have you changed your mind about your order?
If you have changed your mind about your order, you will have to take care of sending it to us. The products to be returned must be in the same condition in which they were received; unopened and with the original packaging and box. Once we receive the returned products, we will check that everything is correct and we will contact you to confirm that the refund has been processed. We will refund the entire purchase except shipping costs. Send an email to hello@ombucosmetics.com, our customer service team will guide you on how to do it.
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